thanking you
with regards
hemant khurana.

Curriculum Vitae of
HEMANT KHURANA

E-mail .1.hemant_khurana@infovisiongroup.com APPLIED @ :……………….

2.good_friend4ever@yahoo.co.uk JOB TITLE :……………….

OBJECTIVE:-

To pursue a challenging career in a leading and progressive organization offering opportunities for utilizing my skills towards the growth of organization, hereby in long run, preparing myself for taking on greater responsibilities within the company.

Educational Qualification : -

• 3 months Diploma in Tally from R.S. Computer, Meerut (U.P.) India.

• 6 months Diploma in Desktop Publishing from APEX Computers, Meerut (U.P.) India.

• Diploma in Computer’s Application from R.S computer, Meerut (U.P.) India.

• Matriculation in Physics , Chemistry , Maths from U.P. Board Meerut (U.P.) India.

• Intermediate Physics , Chemistry , Maths from U.P. Board Meerut (U.P.) India.

• Bachelor in English From C.C.S University,Meerut (U.P.) India.

• Bachelor in Information & Technology From Sikkim Manipal University Karnatka, India.

• Masters in Information Technology from Sikkim Manipal university Karnataka India.

Workshops Conducted:
Counselling, corporate communication, Work ethics, Voice and accent, Socio cultural differences, Customer service, Leadership skills, Team synergy, Managing people, Presentation skills, corporate grooming, Managing conflict, Leadership skills, Personality development, Coaching and feedback.

WORK EXPERIENCE:-

(Overall experience is more than ( SIX) years in [International Tele Sales, Tele Marketing ,Collections, Customer Service, mortgage,time share, & also in Technical support.) for various ( U.K., U.S. & Australian Business organizations in ITES/BPO/KPO industries in India. ).

[ Note: for duration (Y) = One Year,& (l) One Month ]

1. First Organization -:

Name – E3r Info system’s Chandigarh

Type of Org–International B.P.O

Process – Australian (Telemarketing & Sales)

Duration – (Y 12 months)

Job title – Executive.

Responsibilities – Tele Selling of Postpaid Connection for Australian Mobile Service
Provider (OPTUS).

2. Second Organization -:

Name – IRD Information and Technology pvt ltd (Chandigarh)

Type of Org – International B.P.O

Process –American (Customer Service & telesales)

Duration – (Y 12 months)

Job title – Joined as a Senior Executive and was promoted as a Supervisor after 6
month’s.

Responsibilities –

o As a Senior Executive Handled U.S. Sales Process for Telephone Service Provider
o (ATNT & BELL SOUTH) ,
o As a Supervisor Handled U.S. Sales & Customer Service, which was about (U.S. Grants)
o My services also included Escalations , Team Briefing & Call Barging for Quality Purpose.

3. Third Organization –:

Name – Delhi Call Centre (New Delhi)

Type of Org – International B.P.O

Process – Australian & U.S Mortgage ,Customer service and Sales.

Duration – (YY.●●●● 2years 4months)

Job title – Floor Support Supervisor.

Responsibilities –

o As a F.S.S I have handled U.S. & Australian,(Sales,Mortgage Process, Yellow pages& Website support ),My services included (1). Escalations (2). Handling Irid Customers (3). Call Barging to Provide Individuals feedback to the Agents Regarding their Performances.
o (4). Also use to communicate directly with the client for process updates..(5).Understand the client’s requirements & customize the curriculum accordingly (6)..Conduct team huddles, brainstorm & best practice sharing.(7).Conduct interviews for new hire .

4. Fourth Organization -:

Name – Dell International Services ,Chandigarh

Process – Technical support

Job title – Technical support Expert for dell laptops & Desktop ( supervisor ).

Worked since December 2006 till 2007 December.

Responsibilities –
o As a Technical Support Expert I handle a team of cust support executives For-DELL U.S customers ,and we use to take care of –( 1). Hardware Related Queries for Dell Laptop and Desktops.
o 2). Usage support .(3).Trouble shooting, Operating Systems ,Internet& Virus related Issues
o (4)We also we use to trouble shoot dell printers, projectors, & scanners.

5. Fifth Organization -: ( Currently Working With).

Name – Infovision Group (New Delhi India)

Process – American express Platinum GRCC (Sales).

Job title – Team leader

o 1.Lead a team of Voice and Accent/ Corporate & Floor Support Trainers
o 2.As a team lead I set targets for the team.
o 3 .Ensure Target achievement Adhering to Sla.
o 4..conduct regular beiefings for the team to discuss Performance OrganizationalPolicies &Process Updates.
o 5.Ensure strict Adherence to compliance.
o 6..Report the client on a need be basis. Train/Certify Trainers/ Agents
o 7..Lead a team of Voice and Accent/ Corporate & Floor Support Trainers
o 8..Meet clients and ensure the business grows
o 9.Facilitate effective knowledge transfer
o 10..Understand the client’s requirements & schedule training accordingly
o 11.Understand the client’s requirements & customise the curriculum accordingly
o 12.Conduct team huddles, brainstorm & best practice sharing

o 13.Conduct interviews for new hire .

Personal Profile:-

Paste ur Photo

Here.

Name – HEMANT KHURANA

Father’s Name – MR.SHUBHASH KHURANA

Date of Birth – 15-09-1981

Gender – Male

Nationality – Indian

Hobbies – Surfing on internet & Listening music.

Telephone No – 91+9711796719.,9837489828,

Permanent Address – New Delhi India

Current Address – New Delhi India.

EXTRA CURRICULAR ACTIVITIES:-

Participated in various social, sports and cultural activities since primary to college level.
Participated in various district level state level modeling competitions.
Also won as a first runner up in year 2000 in contest (MR OPEN DELHI BEST PHYSIQUE CHAMPIONSHIP) held in new delhi.

PERSONALITY TRAITS:-

Enthusiastic and always open to learning.
Good communication skills with friendly nature.

SKILLS

Building Relationship ,Coaching ,Team building, Flexibility, Work ethic ,Time Management, Problem solving, Decisiveness, Analytical Thinking, Communication.

PREFERRED LOCATION -: Any where in India and Abroad.

I here declare that all the statements made above true complete and correct to

the best of my knowledge and belief.

Date :

Place :

(HEMANT KHURANA)
Team leader, Amex Platinum Team,
InfovisionGroup(13 Basantlok, 2nfloor, VasanthVihar, NewDelhi))Office, no- 011-46010426,46010427,41683959, Mobile-+91-97117916719.
E-mail – Hemant_khurana@infovisiongroup.com
(The secret of life is to fall seven times& get up eight times).

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I am a graduate of Bachelor of Science in Nursing and a 2 year background in Bachelor of Science in Commerce. I am not yet a registered nurse.
I have worked as a Sales Representative in various company, such as Multimed Industries Incorporated, one of the biggest company here in the Philippines that deals with the selling of hospital disposable products. I also worked with Vimigo Medical Distributor as area sales manager also involved in medical and hospital supplies. My experience also include working in the hospital as a volunteer nurse.
I would be very willing to work in any position available aside from my work experience I have mentioned. Because I am a hardworking person, easy to get along with. I am always willing to learn and explore new things .
Thank you and looking forward to hear from your good office the soonest.