thanking you
with regards
hemant khurana.

Curriculum Vitae of
HEMANT KHURANA

E-mail .1.hemant_khurana@infovisiongroup.com APPLIED @ :……………….

2.good_friend4ever@yahoo.co.uk JOB TITLE :……………….

OBJECTIVE:-

To pursue a challenging career in a leading and progressive organization offering opportunities for utilizing my skills towards the growth of organization, hereby in long run, preparing myself for taking on greater responsibilities within the company.

Educational Qualification : -

• 3 months Diploma in Tally from R.S. Computer, Meerut (U.P.) India.

• 6 months Diploma in Desktop Publishing from APEX Computers, Meerut (U.P.) India.

• Diploma in Computer’s Application from R.S computer, Meerut (U.P.) India.

• Matriculation in Physics , Chemistry , Maths from U.P. Board Meerut (U.P.) India.

• Intermediate Physics , Chemistry , Maths from U.P. Board Meerut (U.P.) India.

• Bachelor in English From C.C.S University,Meerut (U.P.) India.

• Bachelor in Information & Technology From Sikkim Manipal University Karnatka, India.

• Masters in Information Technology from Sikkim Manipal university Karnataka India.

Workshops Conducted:
Counselling, corporate communication, Work ethics, Voice and accent, Socio cultural differences, Customer service, Leadership skills, Team synergy, Managing people, Presentation skills, corporate grooming, Managing conflict, Leadership skills, Personality development, Coaching and feedback.

WORK EXPERIENCE:-

(Overall experience is more than ( SIX) years in [International Tele Sales, Tele Marketing ,Collections, Customer Service, mortgage,time share, & also in Technical support.) for various ( U.K., U.S. & Australian Business organizations in ITES/BPO/KPO industries in India. ).

[ Note: for duration (Y) = One Year,& (l) One Month ]

1. First Organization -:

Name – E3r Info system’s Chandigarh

Type of Org–International B.P.O

Process – Australian (Telemarketing & Sales)

Duration – (Y 12 months)

Job title – Executive.

Responsibilities – Tele Selling of Postpaid Connection for Australian Mobile Service
Provider (OPTUS).

2. Second Organization -:

Name – IRD Information and Technology pvt ltd (Chandigarh)

Type of Org – International B.P.O

Process –American (Customer Service & telesales)

Duration – (Y 12 months)

Job title – Joined as a Senior Executive and was promoted as a Supervisor after 6
month’s.

Responsibilities –

o As a Senior Executive Handled U.S. Sales Process for Telephone Service Provider
o (ATNT & BELL SOUTH) ,
o As a Supervisor Handled U.S. Sales & Customer Service, which was about (U.S. Grants)
o My services also included Escalations , Team Briefing & Call Barging for Quality Purpose.

3. Third Organization –:

Name – Delhi Call Centre (New Delhi)

Type of Org – International B.P.O

Process – Australian & U.S Mortgage ,Customer service and Sales.

Duration – (YY.●●●● 2years 4months)

Job title – Floor Support Supervisor.

Responsibilities –

o As a F.S.S I have handled U.S. & Australian,(Sales,Mortgage Process, Yellow pages& Website support ),My services included (1). Escalations (2). Handling Irid Customers (3). Call Barging to Provide Individuals feedback to the Agents Regarding their Performances.
o (4). Also use to communicate directly with the client for process updates..(5).Understand the client’s requirements & customize the curriculum accordingly (6)..Conduct team huddles, brainstorm & best practice sharing.(7).Conduct interviews for new hire .

4. Fourth Organization -:

Name – Dell International Services ,Chandigarh

Process – Technical support

Job title – Technical support Expert for dell laptops & Desktop ( supervisor ).

Worked since December 2006 till 2007 December.

Responsibilities –
o As a Technical Support Expert I handle a team of cust support executives For-DELL U.S customers ,and we use to take care of –( 1). Hardware Related Queries for Dell Laptop and Desktops.
o 2). Usage support .(3).Trouble shooting, Operating Systems ,Internet& Virus related Issues
o (4)We also we use to trouble shoot dell printers, projectors, & scanners.

5. Fifth Organization -: ( Currently Working With).

Name – Infovision Group (New Delhi India)

Process – American express Platinum GRCC (Sales).

Job title – Team leader

o 1.Lead a team of Voice and Accent/ Corporate & Floor Support Trainers
o 2.As a team lead I set targets for the team.
o 3 .Ensure Target achievement Adhering to Sla.
o 4..conduct regular beiefings for the team to discuss Performance OrganizationalPolicies &Process Updates.
o 5.Ensure strict Adherence to compliance.
o 6..Report the client on a need be basis. Train/Certify Trainers/ Agents
o 7..Lead a team of Voice and Accent/ Corporate & Floor Support Trainers
o 8..Meet clients and ensure the business grows
o 9.Facilitate effective knowledge transfer
o 10..Understand the client’s requirements & schedule training accordingly
o 11.Understand the client’s requirements & customise the curriculum accordingly
o 12.Conduct team huddles, brainstorm & best practice sharing

o 13.Conduct interviews for new hire .

Personal Profile:-

Paste ur Photo

Here.

Name – HEMANT KHURANA

Father’s Name – MR.SHUBHASH KHURANA

Date of Birth – 15-09-1981

Gender – Male

Nationality – Indian

Hobbies – Surfing on internet & Listening music.

Telephone No – 91+9711796719.,9837489828,

Permanent Address – New Delhi India

Current Address – New Delhi India.

EXTRA CURRICULAR ACTIVITIES:-

Participated in various social, sports and cultural activities since primary to college level.
Participated in various district level state level modeling competitions.
Also won as a first runner up in year 2000 in contest (MR OPEN DELHI BEST PHYSIQUE CHAMPIONSHIP) held in new delhi.

PERSONALITY TRAITS:-

Enthusiastic and always open to learning.
Good communication skills with friendly nature.

SKILLS

Building Relationship ,Coaching ,Team building, Flexibility, Work ethic ,Time Management, Problem solving, Decisiveness, Analytical Thinking, Communication.

PREFERRED LOCATION -: Any where in India and Abroad.

I here declare that all the statements made above true complete and correct to

the best of my knowledge and belief.

Date :

Place :

(HEMANT KHURANA)
Team leader, Amex Platinum Team,
InfovisionGroup(13 Basantlok, 2nfloor, VasanthVihar, NewDelhi))Office, no- 011-46010426,46010427,41683959, Mobile-+91-97117916719.
E-mail – Hemant_khurana@infovisiongroup.com
(The secret of life is to fall seven times& get up eight times).

————————————————————————————

Please find my CV below for your kind
perusal for a post in the Housekeeping Dept
or Service Dept

Thanks and looking forward to your
consideration re the same

Sincerely
Helen

CURRICULUM VITAE

Helen Cois Baldo
#68 Lower Pucsusan, Baguio City, Philippines 2600
message_center2002@yahoo.com
(074) 444-8267 / 444-6355
09206378298
WORK EXPERIENCE
Mar 2008 – present Manager
Grubby’s Fudstop
#33 Assumption Road, Baguio City. Phil

Jan 2007 – Mar 2008 Manager
Oliver’s Toppings, canteen
#33 Assumption Road, Baguio City Phil

July 2006 – Jan 2007 Manager
SOS, canteen
#33 Assumption Rd., Baguio City Phil

July 2004 – July 2006 Supervisor
SOS, canteen
#33 Assumption Road, Baguio City

Dec 1996 – Mar 1999 Secretary to the MD/GM & Asst to the Personnel Dept
ADR, Al Hareb Group – Abu Dhabi, UAE
Customer Service Oriented Group – HRM

Jan 1996 – Dec 1996 Secretary (Cashier/Tel Operator/Receptionist)
Personnel & Public Relations Dept – Doha Club, Doha Qatar
Customer Oriented Group – HRM

May 1994 – May 1995 Secretary (Restaurant Service/Tel Operator/Receptionist)
MCS, a Div of Motropolitan Int’l – Dubai, UAE
Customer Service Oriented Group – HRM

Feb 1994 – May 1994 Volunteer
Subic Bay Metropolitan Authority, Subic Bay Freeport, Zambales Phil

Jan 1993 – July 1991 Store Supervisor
Star Appliance Center Inc – SSC North Edsa, Quezon City, Philippines
Retail Operations – Customer Service

July 1983 – July 1992 Sales/Area Representative
Matsushita Elec Ind Co. Ltd. _ US Naval Station, Subic Bay, Zambales Phil
Retail Operations – Customer Service

EMPLOYMENT HISTORY
REASON FOR WANTING TO LEAVE (Oliver’s Topping’s/Grubby’s Fudstop- Baguio City Phil)
For more challenges and better opportunities

JOB DESCRIPTION

Over sees the over all operations of the canteen from housekeeping to F&B, sales and marketing, continuous training of personnel as well. All areas of operations from setting up the area, taking of orders, deliveries to various clients and catering. Designates the necessary tasks to be done to personnel in charge. Coordinates with various suppliers for the necessary supplies needed in the operations.. Performs other related duties and responsibilities for the success of the canteen.

REASON FOR WANTING TO LEAVE (SOS- Baguio City Phil)
Change of management

JOB DESCRIPTION

Supervises the entire operations of the canteen., personnel included. Acts as an OIC in the absence of the owner. Responsible for the set up of the canteen, ensures that all stocks needed in the operations are in stock, and re orders the same whenever necessary. Directs all personnel in their areas of responsibilities. Coordinates with various clients in order meet their needs. Performs all other related duties and responsibilities for the success of the canteen.

REASON FOR LEAVING (ADR/Abu Dhabi – Sec/Personnel Assistant)
Resigned

JOB DESCRIPTION

Receives/relays incoming calls and takes messages in the absence of the Managing Director / Manager. Takes dictation from the Managing Director / Gen Manager and inputs the same in the computer for it’s final print out and sends / distributes to the concern as directed. Composes various correspondences as directed by the Managing Director / Gen Manager or as maybe directed by other superiors. Files incoming / outgoing memos/faxes and letters. Operates fax machine as directed. Coordinates closely with the Accounts Department which pertains to any financial matters etc.. Makes telephone calls as directed to various clients. Coordinates with the Restaurant’s PRO for any matters involving government formalities as maybe required by the state of UAE. Notifies all Department Heads regarding any rules / regulations which the The Restaurant wishes to implement amongst the staff. Assists the Personnel Dept in all necessary paper works as called for. Assists in any of The Restaurant’s function whenever called for. Works closely with the Sales Department for any sales prospects / advertisements as the case maybe etc.. Performs other related duties and responsibilities when necessary and as directed by superiors. Maintains secrecy of confidential docs as well.

REASON FOR LEAVING (Doha Club/Doha,Qatar – Secretary-Personnel & Public Relations)
For better opportunity

JOB DESCRIPTION

Receives / relays incoming calls and takes messages in the absence of the person concern. Takes dictation from the Personnel Manager and inputs the same in the computer for it’s final print out and sends / distributes it to the concern as directed. Makes various correspondences as directed by The Personnel Manager, Personnel Officer or as maybe directed by other superiors. Files incoming/outgoing memos, faxes and letters. Operates fax machine as directed. Coordinates closely with the Accounts Dept which pertains to any financial matters. Makes telephone calls as directed to various clients. Makes sure that residence permits/passports and health cards of all the staff are renewed before it’s expiration and to notify all staff in advance for it’s renewal. Prepares time sheet for all staff as per department before cut off in preparation for the month’s remuneration and computation through Accounts Dept. Coordinates with The Club’s immigration officer for any matters involving government formalities as maybe required by the State of Qatar. Notifies all department heads regarding any rules/ regulations which The Club wishes to implement amongst the staff. Prepares all necessary documents required for any incoming/outgoing (termination included) staff as per the requirement of the state of Qatar etc.. Assists in any of the The Club’s function when called for. Performs other related duties and responsibilities as directed by superiors.

REASON FOR LEAVING (Doha Club/Doha,Qatar – Cashier)
Transferred

JOB DESCRIPTION

Posts all restaurants and bar checks through the NCR cash register. Records correctly all sales of food and beverages. Ensures that all charge checks are remitted to the Accounts Department. Ensures that all checks for charge to a member bears the name and a legible signature of the member. Prepares restaurant cashier’s report, ensures that all information is detailed and that reports are balanced to cash received. Ensures adequacy of operating supplies for smooth operations. Ensures that outside catering and banquet meals are correctly accounted for after checking the prices with the F & B controller. Ensures that no food are taken out of the kitchen for outside catering unless counter checked the order and making the bill accordingly. Prepares sales analysis as when requested by The Club controller. Maintains control over all checks and officer checks issued and ensures that they are recorded daily in the cashier’s record sheet. Ensures that “Captain Order’s” are promptly dealt with and that corresponding checks are prepared and posted. Maintains good relations with outlet supervisors and personnel. Responsible for the maintenance and good order of the NCR machine. Responsible for own cash house bank and correct remittance of daily cash receipts.

REASON FOR LEAVING (Doha Club/Doha,Qatar – Receptionist/Tel Operator)
Transferred

JOB DESCRIPTION

Responsible for all the incoming calls to The Club and transfers the same to the outlet requested as the case maybe. Tries to answer all telephone queries and seeks help from person in-charge in cases of doubts etc… Takes messages when person requested are not around and relays the same to their department heads whenever possible. Assists/entertains guests who are interested in the facilities of The Club and directs them to the person concern. Files/sorts/up-dates membership papers to be able to have an easy access when the time calls for it. Takes tennis/squash bookings of The Club and informs the concerned individual. Performs other related duties and responsibilities as directed.

REASON FOR LEAVING (Metropolitan Int’l., Dubai – Secretary)
Resigned

JOB DESCRIPTION

Receives/transfers incoming calls. Takes messages for person concern in their absence and relays it to the same. Assists in taking take-away orders and designates it to the person concern. Takes dictation from the GM and types the same as directed. Makes correspondences to various clients like menu proposals, confirmation of proposed menu, thank you letters to valued guests, inquiries to prospective suppliers etc…as directed by the GM, The Restaurant’s Manager, The Chief Accountant, the Outside Catering Manager. Operates the fax machine and sends messages/correspondences through the same as directed to the Head Office, The Main Hotel, The Beach Club and to various/prospective clients. Takes reservations/bookings from various clients, confirms the same to the concerned client and relays it to the outlet/person concern. Files incoming/outgoing memorandums, and all incoming/outgoing faxes/letters. Makes telephone sales calls when required. Sorts incoming/outgoing mails and delivers/sends to the concerned. Performs other related duties and responsibilities and as per direction of superiors/OIC of the division in the absence of the GM.

REASON FOR LEAVING (Metropolitan Int’l.,, Dubai-Restaurant Service/Receptionist)
Promoted

JOB DESCRIPTION

Directs and introduces guests to each outlet of the The Club. Assists the guests to the area of their choice to dine. Presents to the guest’s menu/drink lists as requested. Takes orders from the guests/relays it to the kitchen for the food preparation and serves their chosen menu/drinks. Gives suggestions to the guests for the non-availability of requested menu/drinks. Responsible for the mis-en-place and mis-so-so of all equipment’s in the restaurant before/after operations. Pays attention to the guests for any of their requests during their course. Clears guests tables after their course. Walks guests to the exit door when departing The Restaurant. Receives incoming calls and transfers the same to the concern. Makes outgoing calls when directed. Relays/takes incoming messages in the absence of the concern. Satisfies all telephone queries and seeks help from the concern when needed. Performs other related duties and responsibilities as directed.

REASON FOR LEAVING (Shoemart, Quezon City, Phil – Store Supervisor)
Resigned

JOB DESCRIPTION

Implements and supervises retail operations. Accountable for all fixed assets, official documents and stocks within the designated area. Directs store personnel for proper uniform, sees to it that they are well groomed and re performing their duties and responsibilities in accordance with the management’s rules and regulations. Prepares and submits monthly duty schedule of selling personnel and assigns each selling personnel in their specific are of responsibility. Prepares each selling personnel’s monthly/daily sales quota to assess overall performance in regards to sales target as assigned. Orients and trains new recruits in regards to store operations and product knowledge. Coordinates with store buyer with regards to requisitions and newly arrived stocks for selling purposes. Provides assistance in solving customer complaints and problems – to make sure solution was reached in satisfaction and convenience of the customer. Helps sales clerk, dispatching clerk, clerk typist to check any stock availability at the central warehouse or at other store locations as necessary. Checks merchandise displays and items sold to customers are in good condition. Review and signs necessary documents; i.e. individual sales, inventory, tag prices, discount authorization slips and other pertinent documents. Prepares loss and breakage report for overall operations and acts as an Officer-in-Charge during GM’s absence. Motivates selling personnel as maybe needed.

REASON FOR LEAVING (US Naval Station,Subic Bay Phil-Area/Sales Representative)
1992 US Naval Station Closure

JOB DESCRIPTION

Acts as liaison officer between Matsushita Electric Industrial Co., Ltd. Which is based in Japan and Navy Resale Buyer with regards to promoting audio,video and microwave oven products plus computer products within the military installation and warranty service concerning repair works. Negotiates/offers new and special products available within the company to NEX buyer for possible order.

Also serves as an expediter and liaison man in connection with matters and problems which may arise relating to sale and or repair works of products within the military installation and suggests/seeks effective countermeasures at the earliest. Demonstrates various features/functions of all products. Makes sure area/spaces are clean and merchandise are presentable in appearance. Takes physical inventories of merchandise on a regular basis and assists store personnel in re-stocking as needed. Prepares, incorporates and submits monthly microwave oven accountability report, sales/market report and analysis. Initiates follow-up/tracer in cases of mis-routes or late shipments, whichever the case maybe. Coordinates with the warehouse operations to ensure for an orderly incoming shipment of units and checks receipt of goods received for equal/orderly stock allocation. Establishes re-order level. Maintains records of written documents which involve transactions made by the company against the government side for future references and responsible for keeping/reminding both parties as the case maybe. Demonstrates the use of microwave oven by doing actual cooking at various store locations. Conducts cooking classes with the aid of micro/convec oven amongst interested parties at various store locations and /as maybe requested. Assigns and assumes the role of general supervisor with respect to the conducts of the company’s sales personnel within the military installation. Directs and trains sales individuals on a continuous basis.

TRAININGS/SEMINARS

17 Aug 1996 – 27 Aug 1996 Seminar on Formation of Entrepreneurs &
Creation of Enterprises
Filipino Cultural & Development Center
Philippine Embassy Doha, Qatar

24 Mar – 28 Mar 1994 Seminar on Front Office & Housekeeping
Procedures
Staff Training & Management Services Co.
Zanzibar Hotel, Olongapo City
Zambales, Philippines

24 June 1990 – 02 July 1990 Sales Seminar
PX Sales Dept
Div of Matsushita Elec Trading Co., Ltd
32nd Floor World Trade Center Bldg.
4-1 Hamamatsu-cho, 2-Chome,
Minato-ku, Tokyo , Japan

24 June 1989 – 02 July 1989 Sales Seminar
PX Sales Dept
Div of Matsushita Elec Trading Co., Ltd
32nd Floor World Trade Center Bldg.
4-1 Hamamatsu-cho, 2-Chome,
Minato-ku, Tokyo , Japan

17 July 1988 – 25 July 1988 Sales Seminar
PX Sales Dept
Div of Matsushita Elec Trading Co., Ltd
32nd Floor World Trade Center Bldg.
4-1 Hamamatsu-cho, 2-Chome,
Minato-ku, Tokyo , Japan

15 June 1987 – 22 Jun 1987 Sales Seminar
PX Sales Dept
Div of Matsushita Elec Trading Co., Ltd
32nd Floor World Trade Center Bldg.
4-1 Hamamatsu-cho, 2-Chome,
Minato-ku, Tokyo , Japan

16 June 1986 – 23 June 1986 Sales Seminar
PX Sales Dept
Div of Matsushita Elec Trading Co., Ltd
32nd Floor World Trade Center Bldg.
4-1 Hamamatsu-cho, 2-Chome,
Minato-ku, Tokyo , Japan

Sept 1985 – May 1986 Sales Training
University of Maryland
US Naval Station, Subic Bay
Zambales, Philippines

17 July 1984 – 26 July 1984 Microwave Oven International Symposium
Micro Oven Factory, Div of Matsushita Housing
Products Co., Ltd.
639-11 Yamato-Koriyama, Nara, Japan

AWARDS/RECOMMENDATIONS/APPRECIATION LETTERS etc.
19 Mar 1998 Appreciation Letter
Mr Mehdi Beigi
General Manager
ADR, Al Hareb Group
Abu Dhabi, UAE

06 Aug 1992 Appreciation Letter
Mr Chris Bennet
Merchandise Buyer
Navy Exchange, US Naval Station
Subic Bay, Zambales, Philippines

31 July 1992 Appreciation Letter
Ms Letty D. Alecto
Retail Operations Manager
Navy Exchange, US Naval Station
Subic Bay, Philippines

03 July 1992 Recommendation Letter
Mr Andy Roque
Retail Store Manager
Navy Exchange, US Naval Station
Subic Bay, Philippines

28 April 1992 Recommendation Letter
E.G. Wilson OIC
LCDR, SC USN
NAS Cubi Point, Subic Bay
Zambales, Philippines

20 Oct Bingham Award – Honorary Citation for Exemplary Performance
Navy Exchange Retail Dept
Subic Bay, Zambales, Philippines

13 Sept 1991 Appreciation Letter
D.M. Maddon, CDR
OIC, US Navy Resale Activity
Subic Bay, Zambales, Philippines

24 Nov 1989 Appreciation Letter
D.M. Maddon, CDR
OIC, US Navy Resale Activity
Subic Bay, Zambales, Philippines

03 Nov 1984 Pride in Service Cert for Team Spirit
in San Miguel Store Re-opening
K.A. Schecter, CDR, SC, USN
OIC, US Navy Resale Activity
Subic Bay, Zambales, Philippines

05 May 1984 Pride in Service Cert for Dedicated Team Spirit – VTF 1984 a
Success
K.A. Schecter, CDR, SC, USN
OIC, US Navy Resale Activity
Subic Bay, Zambales, Philippines
03 Nov 1983 Pride in Service Cert for Outstanding Performance–Grand Opening of FET Store
K.A. Schecter, CDR, SC, USN
OIC, US Navy Resale Activity
Subic Bay, Zambales, Philippines

EDUCATION AND OTHER SCHOOLS ATTENDED

31 Jan 1994 Pracitical Driving & Classroom Driving Lessons
GED Driving School
Olongapo City, Zambales
Philippines

16 Mar 1988 – 14 Apr 1988 Basic Computer Lessons
Computer Network Tutorial Center
Olongapo City, Zambales
Philippines

June 1978 – Mar 1982 B.S. Commerce (8 sems)
University of Baguio
Gen. Luna Road, Baguio City
Philippines

June 1974 – Mar 1978 High School (4 yrs)
Saint Louis High School
Pacdal Circle, Baguio City
Philippines

June 1968 – Mar 1974 Elementary (6 years)
Rizal Elem School
Baguio City, Philippines

PERSONAL BACKGROUND
SEX : Female
HEIGHT : 5’5”
WEIGHT : 140 lbs
DATE of BIRTH : 30 September 1961
PLACE of BIRTH : Baguio City, Philippines
CITIZENSHIP : Filipino
RELIGION : Christian

REFERENCES:
1) Mr Adel Baban 3) Ms Becky Fiji
General Manager Senior Store Manager
ADR, Al Hareb Group SM Appliance Center Inc.
P.O. Box 44900 SM City, North Edsa I
Abu Dhabi, UAE Edsa, Quezon City, Phil

2) Mr Ahmed Samy 4) Mr Andy Takani
Personnel Manager Director
Doha Club, Doha Matsushita Eled. Ind., Co. Ltd.
Qatar Tokyo, Japan

Best regards
Mofizur rahman shahan
+8803894551136
197 Faydabad Azampur uttara
Dhaka Bangladesh