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Customer Relationship Management CRM
EXOTICA

Brief job description :
- Will supervise the established CRM department.
- Will draw his department’s objectives and strategies
- Responsible for data integrity in terms of cleaning, maintenance and update (with customers and POS)
- Will ensure the relevant link between Head Office and POS and carry all necessary tasks and trainings in order to secure flow of information
- Will be in charge of customer relations and services; classifying customers, analyze data and issuing loyalty cards, solving complaints…
- Will contact and track customers through efficient means (i.e. web sites and call centers) and will expand the customers’ database.
- Will develop effective tailor-made marketing programs as per company’s general and specific policies & then track results and take corrective measures.
- Will coordinate on a regular and close basis with Points of Sale to maintain and increase customers’ data bank
- Will coordinate with IT & EB supervisors all necessary and related tasks
- Will carry on related tasks and those instructed by Commercial Manager.

Skills

- Around 3-5 years of experience as CRM Coordinator or Supervisor within a Marketing and Commercial environment, preferably with a retail company (mall, department store, real estates), service or computer company developing relevant software.
- STRONG IT BACKGROUND & HIGH COMPUTER SKILLS knowledge in Microsoft dynamics is a plus
- Preferably trilingual (Arabic, English, French)
- Exposed to Customer Service and loyalty cards software, telemarketing/ database marketing and building frequency and loyalty programs
- Age between 28 -38
- Self-motivated, patient and serious
- Outgoing and exposed to public relations
- Well organized, with good sense of initiative and follow-up
- Customer-service oriented
- Excellent communication skills

Education

B.A. in Management / Marketing/ Public relations or Business computer. MBA is a plus

Company Profile

Exotica was first established in Lebanon in 1978. It has grown from a team of specialized engineers, florists, designers and technicians; to include flower and plant production, landscaping and irrigation, wedding decorations as well as retail and wholesale of plants and accessories for florists and landscape engineers as well.
Today their works spread across several countries in the region to reach as far as U.A.E., Egypt, Jordan and Saudi Arabia.

Exotica is part of Debbane Group; which was established in 1952 as a single-family business in Lebanon. Since then, the group has diversified from agricultural and horticultural services to construction and landscaping; manufacturing of ready-mix concrete, insulation and fire proofing products; telecommunication and wireless data transmission services, enterprise content management and web applications.

As of 2007, Debbane Group has become a conglomerate boasting 23 companies operating in the Arab region and North Africa.

Additional Information

Incoming search terms:

• lebanon exotica debanne
• mba trilingual arabic english french skills jobs